Frequently Asked Questions

Free standard shipping on all orders above SGD 25. Orders below SGD 25 incur a SGD 1.99 flat-rate shipping fee. All prices include 9% GST.

Standard delivery takes 2–4 working days from order confirmation. Express delivery options are available at checkout.

Yes, we deliver to all Singapore addresses including Sentosa Island. We do not currently ship internationally.

Every product we carry meets at least one international safety standard: EN71 (European), ASTM F963 (American), or both. Safety certifications are displayed on every product page.

Ages 0 to 12 years. Each product listing clearly states the recommended age range.

Yes. All our toys use non-toxic, child-safe materials. Wooden toys use non-toxic paint and finishes. Plastic toys are BPA-free.

Choose a toy, select a rental duration (7, 14, or 30 days), and pay a fully-refundable deposit upfront. Return the toy by the due date and your deposit is refunded minus the rental fee. Late returns incur a SGD 5/day late fee.

Normal wear and tear is expected and accepted. Please clean the toy before return. Damage beyond normal wear may be deducted from your deposit.

New, unused items in original packaging can be returned within 14 days of delivery for a full refund. See our Returns page for full details.

Contact us at hello@ellienleo.sg with your order number and reason for return.

Earn points on every purchase (2–5 points per SGD spent depending on your membership tier), plus bonus points for writing reviews, completing your profile, and more. See the Rewards page for all ways to earn.

Points can be redeemed for discount vouchers (e.g. 150 pts = SGD 5 off), free shipping, and exclusive rewards. See the full catalogue on the Rewards page.